Privacy Policy
Caring Hearts of Texas
At Caring Hearts of Texas Hospice, we are committed to protecting the privacy and confidentiality of our patients, families, caregivers, website visitors, and employees. This Privacy Policy explains how we collect, use, maintain, and disclose information obtained through our website and during the delivery of hospice services.
By using our website or communicating with our agency, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal and health-related information, including but not limited to:
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Name
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Phone number
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Email address
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Mailing address
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Information submitted through referral or contact forms
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Protected Health Information (PHI)
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Insurance or Medicare information
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Website usage data and IP address information
Information may be collected when you:
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Contact our office
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Submit an online form
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Request information about hospice services
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Refer a patient
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Subscribe to communications
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Interact with our website
How We Use Information
Caring Hearts of Texas Hospice may use collected information to:
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Provide hospice and supportive care services
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Coordinate patient care
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Verify insurance and eligibility
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Communicate with patients, families, and healthcare providers
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Respond to inquiries and referrals
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Improve our services and website functionality
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Comply with legal, regulatory, and accreditation requirements
HIPAA & Protected Health Information
As a healthcare provider, Caring Hearts of Texas Hospice complies with the Health Insurance Portability and Accountability Act (HIPAA).
Protected Health Information may be used or disclosed for purposes including:
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Treatment
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Payment
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Healthcare operations
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Coordination of care
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Quality improvement activities
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Legal or regulatory obligations
We maintain safeguards designed to protect confidential information from unauthorized access or disclosure.
Text Messages & Phone Communications
By providing your phone number through our website or other communications, you consent to receive calls or text messages from Caring Hearts of Texas Hospice related to:
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Care coordination
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Appointment reminders
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Patient or family support
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Service inquiries
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Administrative communications
Message and data rates may apply depending on your mobile carrier.
You may opt out of text messaging at any time by replying “STOP.”
No mobile information or text messaging consent data will be sold or shared with third parties or affiliates for marketing or promotional purposes.
Website Analytics & Cookies
Our website may use cookies and analytics tools to improve user experience and evaluate website performance. These technologies may collect non-identifiable information such as:
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Browser type
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Device information
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Pages visited
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Time spent on the website
Users may disable cookies through their browser settings.
Third Party Services
Our website may contain links to third-party websites or services, including payment processors, maps, or embedded tools. Caring Hearts of Texas Hospice is not responsible for the privacy practices or content of external websites.
Some areas of the site may also be protected by security services such as Google reCAPTCHA. Use of these services is subject to their own privacy policies and terms.
Your Rights
You may have the right to:
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Request access to your information
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Request corrections to inaccurate information
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Request restrictions on certain disclosures
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Receive a copy of our HIPAA Notice of Privacy Practices
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File a complaint regarding privacy concerns
We will not retaliate against any individual for filing a privacy complaint.
Data Security
We implement administrative, technical, and physical safeguards intended to protect personal and health information from unauthorized access, disclosure, or misuse.
While we strive to maintain secure systems, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Changes to This Policy
Caring Hearts of Texas Hospice reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Caring Hearts of Texas Hospice
PO BOX 4034
McAllen, TX 78502
info@caringheartsoftx.com